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COVID 19 and your stay

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Given the unprecedented disruption to travel due to COVID 19 here are the things you need to know…

  1. Portugal is safe – Portugal has had a relatively mild case of COVID.  Portugal has had mortality rate below the majority of EU countries and infections rates never approached levels seen in majority of countries. Portugal has decided on a extensive testing policy and as such as probably detected a number of infections higher than other countries, albeit the hospitalization rate and intensive care bed utilization is relatively low. Recently Portugal was awarded the Safe Travels seal
  2. Lisbon metropolitan area is not in lock down/ confinement- there have been a few isolated outbreaks recently. In response, the government instituted the following rules up to July 14th
    1. Restaurants must close by 23H, supermarkets by 22H, gas stations can remain open 24H but must not sell alcohol. Other shops must close by 20H
      Beaches, Museums, Zoos, Aquariums and attractions remain open and follow existing social distancing rules
    2. Except families, individuals must not congregate in groups exceeding 20 people in Lisbon
    3. In some parishes of Loures, Sintra, Odivelas, Amadora, there is a recommendation for people to stay home unless they need to go to work, shopping etc.
    4. In these areas no more than 5 people should congregate
    5. Taxis and Uber operate normally (a face mask is required) and public transportation (metro, buses, cross river boats and trains) levels have been increased to allow better social distancing
    6. Self isolation is required when a suspected or confirmed infection has taken place
  3. LV Premier homes are safe – At LVPremier we have implemented a very strict sanitation/ disinfection protocol- which follows recommendations by Portuguese/ European Health and Government authorities and Airbnb/ Booking.com recommendations. This means that all apartments are professionally cleaned and disinfected, all high touch surfaces are disinfected again just before to check in. We reduced rugs and fabrics to a minimum, and implemented a weekly cleaning/disinfection of AC units. All linen is professionally laundered at high temperatures, and towels are  washed with an oxygen based disinfectant.

  4. What is changing for the stay?
    1. Check in-  a mask/ face covering is needed  for check in. Hand disinfection is also requested upon entry of the property.  Self check in can be organized provided that client performs the check in online and provide us with a signed copy of the check in form prior to arrival
    2. In Stay Assistance– we continue to have our office in Lisbon open and our lines are the first step for assistance.  Should one of our staff or a contractor be needed for a repair all parties should use face mask
    3. Check out- self check out at agreed time is preferred.  If you require assistance we can do a in person check out
    4. Luggage storage. At this time bag storage  will be very limited and should be discussed prior to arrival.  In the event that we agree to hold your luggage, the external surfaces should be disinfected by the guest in our presence.

  5. Is Portugal requiring a quarantine?– No.  Portugal do not have a requirement that anyone does self isolation, unless you have symptoms of COVID.  This is in line with European guidelines

  6. How can I get to Portugal ? – All of the flag carriers and low cost carriers ( Easyjet, Ryanair, Wizz, Jet 2 etc) are flying, albeit with lower than normal summer capacity.  There are great deals at the moment- we found a LON- LIS return flight for 36 euro recently. Land borders are open as of the 1 July. International train service is scheduled to resume in July.

  7. What if I get COVID symptoms during the stay: Portuguese health authorities mandate that you call the national health line-  SNS 24 (808 24 24 24). They will triage the case and provide instructions about next steps.  You  also need to inform us (we can assist / translate with the SNS24 call).  Informing us will start our contingency plan as required by Portuguese authorities.

  8. We highly advise you to get travel insurance to cover for any disruptions to your travel.  As a small company, we will assist in everything we can, but we can not absorb the cost of extended stays due to disease and these should be handled by you or your travel insurance.

LV Premier Safe certifications:

    • Clean and Safe- Portugal started a certification scheme for lodging establishments.  We have certified two of our properties, and apply the same protocol to all the properties.  The difference is that we keep PPE supplies (gloves, masks, thermometers etc) available at a  central location as opposed to being in the apartment as required for certification
    • Airbnb Committed to Clean-  we also joined the Airbnb “Committed to Clean” scheme, and follow the requirements which include exhaustive disinfection protocols

Cleaning and sanitizing

We ensure the disinfection of the unit with special attention to high touch surfaces.  Where possible, common areas are also frequently disinfected.  We recommend frequent hand washing to reduce risk

Social distancing

We will and ask you to respect social distancing rules which recommend approx 2m distance.  This is in line with international health directives and will provide protection for all

SANITIZER

Protection equipment

Our staff uses protection equipment for everyone’s safety.  Alcohol gel is made available inside the apartments.  We ask guests to comply with basic safety rules- using masks in common areas and frequent hand washing/disinfection.

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