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COVID 19 and your stay

Given the unprecedented disruption to travel due to COVID 19 here are the things you need to know…

  1. Portugal is safe – After very difficult times, and thanks to the good pace of vaccination, the country entered a phase of consistent decline in the curve of new infections and a reduction in hospitalized and intensive care patients. With 85% of the population fully vaccinated, Portugal is at the end of the pandemic phase.
  2. Portugal is lifting the restrictive measures – This plan was developed in different and gradual phases with the goal of liberating the society, in a progressive and gradual way. Taking into account the evolution of the pandemic in Portugal and, above all, the vaccination process, Portugal decided to move to the next phase as planned. However, due to the recent increase in cases, and in order to prevent more delicate situations, as of December 1, new measures to mitigate the pandemic will be applied:
    • Teleworking is again recommended, as well as regular testing;
    • It is mandatory to wear a mask in closed spaces;
    • The digital certificate is mandatory to access to: restaurants; tourist establishments; local accommodation; events with marked places and gyms;
    • Testing is mandatory, even for those who are vaccinated, when accessing: health facilities; large events without marked seats or in improvised venues and sports venues; clubs and bars.
    • A negative test is mandatory for all citizens arriving in Portugal, regardless the place of origin and nationality.

Specific measures for the first week of January, to try to contain the effects of Christmas and New Year celebrations. From the 2nd to the 9th of January:

    • Mandatory telework;
    • The resumption of school activities is postponed,  to January 10th;
    • Clubs will be closed.
  1. Taxis and Uber operate normally (a mask is required) and the levels of public transport (metro, buses, boats and trains) have been increased to allow for better social distance.
  2. Mandatory mask use: for all those who circulate or remain in public spaces and roads and whenever the physical distance recommended by health authorities cannot be guaranteed. This rule applies to people aged 10 and over.
  3. Self-isolation is necessary when a suspected or confirmed infection occurs


  1. LV Premier homes are safe – At LVPremier we have implemented a very strict sanitation/ disinfection protocol- which follows recommendations by Portuguese/ European Health and Government authorities and Airbnb/ recommendations. This means that all apartments are professionally cleaned and disinfected, all high touch surfaces are disinfected again just before to check in. We reduced rugs and fabrics to a minimum, and implemented a weekly cleaning/disinfection of AC units. All linen is professionally laundered at high temperatures, and towels are  washed with an oxygen based disinfectant.

  2. Is Portugal requiring a quarantine?– Portugal does not have a requirement that anyone does self isolation, unless you tested positive/have symptoms of COVID or arrive from a country with more than 500 cases per 100 thousand people.   All visitors should consult the Portuguese foreign office regarding specific requirements/ restrictions.  Full information in English here
  3. How can I get to Portugal ? – All of the flag carriers and low cost carriers ( Easyjet, Ryanair, Wizz, Jet 2 etc) are flying, albeit with lower than normal summer capacity.
    • All passengers arriving in Portugal on flights originating in EU countries, from countries associated with the Schengen Area, from outside the EU must present a Certificate of Vaccination or Recovery and a negative test with COVID-19, PCR performed within 72 hours and Antigen within 48 hours prior to the time of shipment. Check with your airline before boarding.
    • If entering Portugal by land border, regardless of the country of origin, you will need to present a digital certificate —be vaccinated, recovered from the disease or a negative test result.
    • All citizens from countries outside the European Union (EU) and from countries considered to have a red or dark red risk level who do not have a Covid EU digital certificate in the test or recovery modalities must present a negative test
  1. Can I get Travel Insurance covering COVID?  Yes. (a partnership between Turismo de Portugal and a private insurance company) sells a relatively inexpensive travel insurance that covers medical costs and stay extensions due to COVID.  Other options may exist in your home country and will allow you to travel with confidence.
  2. Portugal Health Passport–  In addition to the EU health Insurance Card providing normal medical services for EU nationals, there are now a number of packages of medical services in the best private Portuguese clinics available, to give you additional peace of mind. Info here

  3. What is changing for the stay?
    1. Check in-  a mask/ face covering is needed  for check in. Hand disinfection is also requested upon entry of the property.  Self check in can be organized provided that client performs the check in online and provide us with a signed copy of the check in form prior to arrival
    2. In Stay Assistance– we continue to have our office in Lisbon open and our lines are the first step for assistance.  Should one of our staff or a contractor be needed for a repair all parties should use face mask
    3. Check out- self check out at agreed time is preferred.  If you require assistance we can do a in person check out
    4. Luggage storage. At this time bag storage  will be very limited and should be discussed prior to arrival.  In the event that we agree to hold your luggage, the external surfaces should be disinfected by the guest in our presence.

  4. What if I get COVID symptoms during the stay: Portuguese health authorities mandate that you call the national health line-  SNS 24 (808 24 24 24). They will triage the case and provide instructions about next steps.  You  also need to inform us (we can assist / translate with the SNS24 call).  Informing us will start our contingency plan as required by Portuguese authorities.

  5. We highly advise you to get travel insurance to cover for any disruptions to your travel.  As a small company, we will assist in everything we can, but we can not absorb the cost of extended stays due to disease and these should be handled by you or your travel insurance.

LV Premier Safe certifications:

    • Airbnb Committed to Clean-  we also joined the Airbnb “Committed to Clean” scheme, and follow the requirements which include exhaustive disinfection protocols
    • Clean and Safe- Portugal started a certification scheme for lodging establishments.  We apply the same protocol to all the properties.  The difference is that we keep PPE supplies (gloves, masks, thermometers etc) available at a  central location as opposed to being in the apartment as required for certification

Cleaning and sanitizing

We ensure the disinfection of the unit with special attention to high touch surfaces.  Where possible, common areas are also frequently disinfected.  We recommend frequent hand washing to reduce risk

Social distancing

We will and ask you to respect social distancing rules which recommend approx 2m distance.  This is in line with international health directives and will provide protection for all


Protection equipment

Our staff uses protection equipment for everyone’s safety.  Alcohol gel is made available inside the apartments.  We ask guests to comply with basic safety rules- using masks in common areas and frequent hand washing/disinfection.