PT | EN | FR | ES

COVID 19 and your stay

Given the unprecedented disruption to travel due to COVID 19 here are the things you need to know…

  1. Portugal is safe – At the beginning of the year 2021 Portugal had a high intensity outbreak of COVID. After very difficult times, in which Portugal registered high infection rates with an impact on the high rates of hospitalization and use of intensive care beds, the country has, for a few weeks, been in a consistent trend of decreasing the curve of new infections, from it increases the number of recovered people and decreases the number of hospitalized and intensive care patients.
  2. Portugal starts to come to normal life – On January 15, the country decreed a state of emergency to combat the pandemic, entered in lockdown, a renewed instrument as long as the desired results were not achieved. In view of the improvement of the main indicators, the government decreed the beginning of the process to try to return to normal life, crossing several scientific criteria, divided into 4 phases, with a period of 15 days between each phase in order to be able to evaluate the impacts of the measures in the evolution of the pandemic.
  3. The timetable foreseen for the different phases of this process can be changed taking into account certain epidemiological criteria.

General rules

    • teleworking whenever possible;
    • Use of a mask probably mandatory until group immunity, that is, it must be maintained, at least, until the end of the summer, when the country is expected to achieve group immunity;
    • Free movement between municipalities.

From 15 March

    • resumption of presential education and teaching activities in pre-school education establishments and the 1st cycle of basic education, as well as day care centers, family day care centers and childminders;
    • resumption of activities, in person, of activities provided in leisure time centers and study centers and the like;
    • resumption of the activity of establishments of non-essential goods that intend to maintain their activity exclusively for the purpose of home delivery or provision of goods at the door of the establishment, at the wicket or through the collection service of products previously purchased through means of distance communication (click and collect);
    • non-food retail and service provision activities in establishments in operation close at 21:00 on weekdays and at 13:00 on Saturdays, Sundays and holidays, food retail activities close at 21:00 during working days and at 7 pm on Saturdays, Sundays and holidays;
    • permission in restaurants and similares the availability to sell drinks in take-away service;
    • operating permission, by prior appointment, of hairdressing salons, manicurists and the like;
    • permission to open book and musical stores; parks, gardens, green spaces and leisure spaces, as well as libraries and archives;
    • prohibition of movement between municipalities on the 20th and 21st of March and during the Easter period (from March 26th to April 5th).

From April 5th

    • 2nd and 3rd cycles (and ATLs for the same ages) social facilities in the area of disability
    • museums, monuments, palaces, art galleries and the like
    • stores up to 200 m2 with door to the street
    • fairs and non-food markets (by municipal decision)
    • terraces (max 4 people per table)
    • low-risk sports
    • outdoor physical activity for up to 4 people and gyms without group classes

From 19 April

    • high school
    • University education
    • cinemas, theaters, auditoriums, theaters
    • public services with face-to-face service by appointment
    • all stores and shopping centers
    • restaurants, cafes and pastries (max 4 people or 6, per table, on terraces) until 10 pm or 1 pm at weekends and holidays
    • medium-risk sports
    • outdoor physical activity for up to 6 people and gyms without group classes
    • outdoor events with reduced capacity
    • weddings and baptisms with a 25% capacity

From May 3

    • restaurants, cafes and pastries (max 6 people or 10, per table, on terraces) with no time limit
      all sports
    • outdoor physical activity and gyms
    • large outdoor events and indoor events with reduced capacity
    • weddings and baptisms with 50% capacity
    • reopening of land borders
    • shopping centers will be able to stay open until 7 pm on weekends and holidays and 9 pm on weekdays
    • prohibition of alcohol consumption on public roads and sale in restaurants outside mealtimes
  1. Taxis and Uber operate normally (a mask is required) and the levels of public transport (metro, buses, boats and trains) have been increased to allow for better social distance.
  2. Mandatory mask use: for all those who circulate or remain in public spaces and roads and whenever the physical distance recommended by health authorities cannot be guaranteed. This rule applies to people aged 10 and over.
  3. Self-isolation is necessary when a suspected or confirmed infection occurs


  1. LV Premier homes are safe – At LVPremier we have implemented a very strict sanitation/ disinfection protocol- which follows recommendations by Portuguese/ European Health and Government authorities and Airbnb/ recommendations. This means that all apartments are professionally cleaned and disinfected, all high touch surfaces are disinfected again just before to check in. We reduced rugs and fabrics to a minimum, and implemented a weekly cleaning/disinfection of AC units. All linen is professionally laundered at high temperatures, and towels are  washed with an oxygen based disinfectant.

  2. Is Portugal requiring a quarantine?– Portugal does not have a requirement that anyone does self isolation, unless you tested positive/have symptoms of COVID or arrive from a country with more than 500 cases per 100thousand people.   All visitors should consult the Portuguese foreign office regarding specific requirements/ restrictions.  Full information in English here
  3. How can I get to Portugal ? – All of the flag carriers and low cost carriers ( Easyjet, Ryanair, Wizz, Jet 2 etc) are flying, albeit with lower than normal summer capacity.
  4. Restrictions on land borders between Portugal and Spain have been lifted May 3rd.
  5. All passengers arriving in Portugal on flights originating in EU countries, from countries associated with the Schengen Area, from outside the EU must present a test with a negative result to COVID-19, carried out within 72 hours prior to the time of boarding. Check with your airline before boarding.
  6. Can I get Travel Insurance covering COVID?  Yes. (a partnership between Turismo de Portugal and a private insurance company) sells a relatively inexpensive travel insurance that covers medical costs and stay extensions due to COVID.  Other options may exist in your home country and will allow you to travel with confidence.
  7. Portugal Health Passport–  In addition to the EU health Insurance Card providing normal medical services for EU nationals, there are now a number of packages of medical services in the best private Portuguese clinics available, to give you additional peace of mind. Info here

  8. What is changing for the stay?
    1. Check in-  a mask/ face covering is needed  for check in. Hand disinfection is also requested upon entry of the property.  Self check in can be organized provided that client performs the check in online and provide us with a signed copy of the check in form prior to arrival
    2. In Stay Assistance– we continue to have our office in Lisbon open and our lines are the first step for assistance.  Should one of our staff or a contractor be needed for a repair all parties should use face mask
    3. Check out- self check out at agreed time is preferred.  If you require assistance we can do a in person check out
    4. Luggage storage. At this time bag storage  will be very limited and should be discussed prior to arrival.  In the event that we agree to hold your luggage, the external surfaces should be disinfected by the guest in our presence.

  9. What if I get COVID symptoms during the stay: Portuguese health authorities mandate that you call the national health line-  SNS 24 (808 24 24 24). They will triage the case and provide instructions about next steps.  You  also need to inform us (we can assist / translate with the SNS24 call).  Informing us will start our contingency plan as required by Portuguese authorities.

  10. We highly advise you to get travel insurance to cover for any disruptions to your travel.  As a small company, we will assist in everything we can, but we can not absorb the cost of extended stays due to disease and these should be handled by you or your travel insurance.

LV Premier Safe certifications:

    • Airbnb Committed to Clean-  we also joined the Airbnb “Committed to Clean” scheme, and follow the requirements which include exhaustive disinfection protocols
    • Clean and Safe- Portugal started a certification scheme for lodging establishments.  We apply the same protocol to all the properties.  The difference is that we keep PPE supplies (gloves, masks, thermometers etc) available at a  central location as opposed to being in the apartment as required for certification

Cleaning and sanitizing

We ensure the disinfection of the unit with special attention to high touch surfaces.  Where possible, common areas are also frequently disinfected.  We recommend frequent hand washing to reduce risk

Social distancing

We will and ask you to respect social distancing rules which recommend approx 2m distance.  This is in line with international health directives and will provide protection for all


Protection equipment

Our staff uses protection equipment for everyone’s safety.  Alcohol gel is made available inside the apartments.  We ask guests to comply with basic safety rules- using masks in common areas and frequent hand washing/disinfection.